About the
Quantum Leap Group

Functional Skill Development Programs

For Sales

Program Premise: Our Sales Programs are custom made based on the mode of selling as well as the customer involved in the methodology of Sales. The programs are focused on equipping Sales personnel with the required mindset, competencies as well as tools & techniques to be able to sell effectively and produce higher results.

Methodology: Inbound Training, Behavioural & Skill Audits, Role Plays & Mocks, Experiential Activities.

Key Highlights

  Building an effective mindset & attitude towards Sales, as Sales is fundamentally an attitude
  Understanding consumers’ needs in order to be flexible.
  Sales Process Integration
  Negotiation Skills
  Customer Focus & Centricity
  Building Connection & Rapport with Customers
  Clarity & Effectiveness in Communication to build trust with Potential Customers
  Behavioural Skills in selling to enhance customer experience.
  Tools & techniques to sell effectively & produce results.
  Best Practices

Key Outcomes

  Building an effective mindset & attitude towards selling
  Developing Behavioural Competencies for effective selling
  Adopting effective tools & techniques to produce significant results.

Programs

B2C Telephonic Sales
B2C Field Sales
B2B Sales
Retail Sales
Negotiation Skills
Sales Paradigm Training
Sales Process Training
Client Focus & Retention
Client Handling

For Customer Support

Program Premise: Our Customer Handling & Support Solutions is purely to enhance customer’s experience by enhancing the ability to service customers and improve customer satisfaction. The importance of a customer in any industry is at the epitome and enhancing their experience is what we aim at by developing & implementing solutions for our partners to be able to take it to the expected levels.

Methodology: Inbound Training, Behavioural & Skill Audits, Role Plays & Mocks, Experiential Activities.

Key Highlights

  Understanding Customer’s needs
  Client Centrism & Attitude towards the Customer
  Handling Customers Queries Effectively
  Objection Handling & Rebuttals
  Dealing with Irate/Unhappy Customers
  Building Rapport & Keeping Posture
  Sensitization towards demography of Customers
  Developing Competencies to be able to providing Customer Support & enhancing Customers Experience & Satisfaction.
  Role Plays, Mocks, Audits & Experiential Activities

Key Outcomes

  Enable participants to understand Customer’s needs an expectation in order to cater to needs & requirements.
  To adopt develop key competencies in in order to service customers better & provide a fulfilling experience.
  Providing effective tools & techniques in order to implement and produce effective results with a high standard of quality.

Programs

Customer Service Skills Training
Culture Sensitization
Customer Service Competency Mapping and Benchmarking
Customer Service Quality Auditing and Coaching